Booking Policy

Our terms & conditions

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Antonella Cercio / B&B Caterina
Vico I Duomo Nr. 3
71032, Biccari (FG), Puglia
Italy


WhatsApp / Phone / Telegram:
+39 347 706 5865 

Email: info@bbcaterina.com

Rules and Regulations

Welcome, B & B "Caterina" is happy to host you!

The rules to be observed within our B&B are not only those enshrined in the law, but above all those dictated by common sense and mutual respect. Deciding to stay at the B & B "Caterina" means accepting these regulations in their entirety, a copy of which is placed in each room and at the reception.

1 - Staying in a Bed & Breakfast

The B&B is a private apartment in which one or more bedrooms and the use of some common areas are made available to guests, while the other rooms are for the exclusive use of the owners. This accommodation service is offered by those who have their residence and domicile in the house and is carried out on an occasional basis, including breakfast.

2 - Booking Procedure

When booking the room, you will be asked to pay using either PayPal or a debit/credit card on our online form.  You will receive a receipt by email from our automated system or from PayPal.

3 - The Arrival

Since the B & Bs are small family-run establishments, there is no reception service available at all hours of the day as happens for hotels, so please let us know your expected arrival time by phone at least 24 hours before arrival. Going to the facility without having notified the arrival time can cause delays and this inconvenience cannot be a reason for complaints or claims for reimbursement. Upon arrival at the B&B it is necessary to deliver a valid identification document (Passport, Identity Card or Driving License), necessary for the registrations required by current legislation. Failure to comply with this obligation constitutes a violation of the provisions of the criminal code and authorizes us to request immediate abandonment of the B&B. The data of our guests are treated in accordance with the current privacy legislation. 

Payment must be made by PayPal or with a debit/credit card on our online platform when you reserve your room. Upon arrival you will be shown the room with its bathroom assigned to you and the common areas at your disposal. You will also be given the keys of the room where you will be staying and to the front door, which you will have to return at the time of your departure (be careful not to lose the keys, their replacement costs Euro 100.00 and in case of loss the amount will be fully charged). Inside our B&B, for reasons of public safety, access to other people other than registered guests is prohibited at any time.

4 - Cancellation, early departures

Cancellation: Guests can cancel free of charge until 7 days before arrival. Guest will be charged 50% of the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up, they will be charged the total price of the reservation.

Early departures: early departures are detrimental because they do not allow us to have the time to be contacted and therefore have new guests for the room that becomes free, so you will not be refunded the amount paid for the entire booked stay. Also keep in mind that the B&B is not a hotel but a family-run accommodation with only 3 bedrooms.In case of no show, you will be charged the full amount of the booked stay.

5 - Arrival Time

Check in: after 3 p.m., early or late hours must be agreed at the time of booking, as if there is a change of guests, it is necessary to allow time to clean and prepare the room.Check out: strictly by 11 a.m. Different times must be previously agreed upon. A delay at the established time will result in an additional night being charged.

6 - Breakfast

Breakfast can be consumed in the environment prepared for all guests between 7 and 9 a.m., unless otherwise agreed with the B&B for special cases.

7 - Baggage

The B&B declines all responsibility for the loss, theft or damage to objects of your property left in the rooms if they have not been delivered upon arrival to the management for safekeeping and for any damage to people or things to and from third parties. Do not leave personal items in the common areas, as we decline all responsibility.

8 - Cleaning

The linen is changed every 4 days and at each guest change.The cleaning of the bedrooms and bathrooms is carried out daily between 09.00 and 10.30. Please arrange your personal belongings to allow for such cleaning.

9 - Any Damage

If the guest causes damage to the structure, to accessories belonging to the premises assigned to them or of any other kind, they are required to notify the owner immediately and after the necessary checks will be charged the related expenses. Correct and civil use of the toilets is recommended, avoiding throwing anything into the toilet. (please use the special baskets). It is also recommended to turn off the lights and air conditioners every time you leave the room and to close doors and windows.

10 - Smoking, Alcohol, Drugs

Smoking is prohibited inside our B&B. Compliance with this simple rule stems from the need to protect those who do not smoke or those who will come after you, as well as a standard for fire prevention. It is possible to smoke in the designated areas using the provided ashtrays. The penalties of the law will be applied to offenders. It is forbidden to consume alcohol or illicit drugs.

11 - Animals

Pets are not allowed inside our structure.

12 - Terrace

The terrace is for the exclusive use of guests.

13 - Peace and quiet

Our B&B is located in an area where silence and rest are guaranteed. We therefore ask you to observe total silence from 22.00 to 08.00 and from 14.00 to 16.00, and to maintain a behavior that at any time of the day and night in no way damages the tranquility of others.

14 - Other Prohibitions

t is forbidden to use heaters, electric heaters, gas stoves and the like inside the structure, as they can cause damage to the structure, people and things. It is forbidden to prepare and consume meals inside the room but it is possible to use the tables in the breakfast room.

15 - The new European Regulation on the protection of personal data (General Data Protection Regulation - GDPR) has included the email address and credit card number in the list of identification data of a subject, together with the personal details (name, surname, home address, date and place of birth, etc.).  This means that such data must be processed in accordance with the provisions of the aforementioned European legislation, and in compliance with the principles set out in Article 5 of Regulation (EU) 2016/679. 

We have in place adequate technical and organizational measures to guarantee and demonstrate that processing of this data is carried out in accordance with these Regulations.

If the guest does not comply with this regulation in its entirety, we reserve the right to interrupt your stay in our B&B, according to the applicable contractual regulations. Sure of your collaboration, we thank you for choosing our establishment and we wish you a peaceful and happy stay at B&B "Caterina".